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1. How will I know that my claim has been received?

The party filing the claim will receive a phone call from Carl Warren & Company within a week of filing the claim with the City Clerk's Office. You will also receive a claim acknowledgement letter from the adjuster handing the claim. 

2. When will you tell me what my claims status is?

The party filing the claim will receive a letter regarding whether the claim is accepted or denied within 45 days. 

3. Who do I contact if I have questions about my claim?

If the party has additional questions regarding their claim they should contact our Third Party Administrator, Carl Warren & Company. Please see information below.

Contact Information:

Carl Warren & Company

17862 N. 17th Street. #111 Tustin, CA 92780

(657) 622-4200

Claims Adjustors:

Kimberly Smith | 909) 763-4310 | ksmith@carlwarren.com

Stephanie Carter  | (909) 566-1588 | scarter@carwarren.com