Claims Management

Liability Claims – Filing a Claim

In the event an incident occurs, the affected person/group/business may file a claim with the City of Fontana. A claim against the City must be made in writing. A claim form must be submitted to the City Clerk’s Department within six (6) months of the date the incident occurred. If there is not enough space on the claim form, please use additional paper and identify information by paragraph number.  

The claim form must be accurately completed, printed, signed and mailed or hand-delivered to the address below. Electronic and facsimile filings will not be accepted

Envelope Icon

Submit Claims to:
City of Fontana
Attn: City Clerk’s Office
8353 Sierra Ave.
Fontana, CA 92335

Allow 45 days to process and investigate your claim. You can expedite the investigative process if you provide written justification for the amount of loss indicated. Personal injury claims need to be accompanied by unaltered copies of bills from treating physician(s) or other expenses incurred. All information submitted will be evaluated together with the results of the investigation. 

**Please be advised a claim submitted does not guarantee a commitment to pay your claim or an admission of liability. All information submitted will be evaluated and investigated to make a final liability decision.**


Subrogation is the process an insurance company uses to recover claim amounts paid to a policyholder from a negligent third party. Subrogation is the recovery of monies from an at-fault party who caused damage to City property or injury to a City employee. 

If you have caused damage to City property, if appropriate, please file a report with the Police Department, then contact the Risk Management Division to make arrangements for payment. The cost estimation will be assessed by the appropriate City staff and department if necessary.

The City is self-insured, self-administered for its General Liability Programs. The subrogation process is initiated by our office by filing a claim with another insurance company and/or by making a written request for payment from the at-fault party. In some cases, Subrogation may involve filing a small claims action or lawsuit against a negligent party.

  1. What triggers subrogation?
  2. Specialized Collections

1. Auto Accidents (City vehicle or equipment)

2. Damage to County property (fencing, guardrails, signs)


Questions regarding subrogation claims, insurance documents, reports, or related information?

Stephanie Jefferson
Administrative Secretary