Americans with Disabilities Act (ADA)

The City is committed to fulfilling the spirit and intent of these regulations, inclusive of assuring equality of opportunity, full participation, independent living, and economic self-sufficiency for persons with disabilities. 

The Americans with Disabilities Act (ADA), enacted on July 26, 1990, provides comprehensive civil rights protections to persons with disabilities in the areas of employment, state and local government services, access to public accommodations, transportation and telecommunications. The ADA is a companion civil rights legislation to the Civil Rights Act of 1964 and Section 504 of the Rehabilitation Act of 1973. This legislation mandates that qualified disabled individuals shall not be excluded from participation in, denied the benefit of, or be subjected to discrimination under any program or activity. The Act also protects employees with disabilities, with certain protections and requires employers to make reasonable accommodation for applicants and employees with disabilities. The ADA is divided into five parts, covering the following areas: 

The City is obligated to observe all requirements of Title I in its employment practices; Title II in its programs, services, and activities; Title III all public accommodations to be accessible to and usable by persons with disabilities; any parts of Titles IV and V that apply to the City and its programs, services, or facilities; and all requirements specified in the 2010 ADA Standards and 2011 Proposed Accessibility Guidelines for Pedestrian Facilities in the Public Right-of-Way (PROWAG) that apply to facilities and other physical holdings. 

Complaints concerning access to City facilities, programs, services or activities should be addressed to the City’s ADA Coordinator:

Rakesha L. Voss, ADA Coordinator
Director, Human Resources & Risk Management
City of Fontana
(909) 350-7650
Email Rakesha Voss
  1. Grievance Procedure & Americans with Disabilities Act (ADA)
  2. Complaint Review Process 
  3. Decision/Appeal Process
  4. Complaint Retainage Policy
  5. City Employee ADA Complaint Process

The grievance procedure should include the following elements: 

  • A description of how and where a complaint under Title II may be filed with the government entity; 
  •  If a written complaint is required, a statement notifying potential complainants that alternative means of filing will be available to people with disabilities who require such an alternative; 
  • A description of the time frames and processes to be followed by the complainant and the government entity; 
  • Information on how to appeal an adverse decision; and 
  • A statement of how long complaint files will be retained.